It’s an FRBC initiative giving Bank employees one place to personalize awards and certificates recognizing Bank employees for living the Bank Values, and going above and beyond in their work.

• The Bravo! Award program is a monetary program for supervisors, managers and officers to provide immediate recognition for exemplary performance.  The award values range between $25 and $500 and can be redeemed for gift cards to more than 350 retail, restaurant, travel, and entertainment options.  There are three delivery options available: paper, print & present, and email.
• The Bravo! eCheers program offers employees and managers virtual, nonmonetary awards to help express appreciation for the work being done. All employees are eligible to order or receive Bravo! eCheers certificates.
• Both programs:
  
  • are aligned to the Bank Values, allowing you to select a value that supports the recognition you are giving.
  • are available for individual or team recognition.
  • allow an email to be sent to the recipient’s manager with the details of the recognition.
  • have a “Say Thanks!” feature, so when an employee redeems an award, they can easily thank the sender.

Bravo! Awards are intended to provide immediate recognition for exemplary individual or team performance. Additionally, it provides the Bank with a means of tracking Award activity through one streamlined application. These awards are to be "event-driven" and are intended to recognize:

• Demonstrated behaviors that reflect one of the Bank's values
• Unique and innovative employee contributions
• Special contributions made by an employee
• Significant team or cross-functional accomplishments.

The award values range between $25 to $500. Employee will receive the full dollar value of the award and taxes will be deducted from the department's discretionary expense budget. All awards are funded by the recipient's department budget.

Immediate Recognition (Bravo! Awards)	Reward individual, team, or workgroups immediately after the event occurs using the Bank's reward and recognition system, ranging from $25 to $500 before taxes. Awards are funded by the Bank's Discretionary Expense budget.
Retrospective Awards (Cash Awards)	Reward individual, team, or workgroups for exemplary performance after an event occurs. Awards are funded by the Bank's Variable Pay budget.
Prospective Awards (Incentive Awards)	Reward individual, team, or workgroups for meeting written, pre-established, measurable goals requiring significant efforts. Incentives are established and managed through the Bank's Incentive Agreement Database. Awards are funded by the Bank's Variable Pay budget.

*Also reference: HR Policies and Practices Handbook: Subject 315 Recognition Awards Policy

Your department can continue with celebrations like birthday cakes, etc. However, if you currently utilize gift certificates as part of your recognition programs, we'd encourage you to talk with Human Resources to see how those programs can be incorporated into this tracking program. This will ensure that we are accurately tracking all our employee recognition activities and that we are in compliance with IRS tax guidelines specific to employee recognition. All forms of immediate recognition are treated as taxable income and must be issued using Bravo! to ensure that taxes are appropriately recorded.

All employees are eligible for a Bravo! award who have a performance rating of "Fully Effective," "Excellent," or "Outstanding". Hourly employees are not eligible.

Based on your position in the Bank as an officer, manager, or supervisor, your approval level to grant Awards will be as follows:

• Officers can issue an award to anyone in the Bank. No approval required.
• Managers can issue an award to anyone in their reporting hierarchy. No approval required.
• Managers can nominate anyone outside their reporting hierarchy for an award. Approval from the recipient's manager is required.
• Supervisor can nominate anyone for an Award. Approval from the recipient's manager is required.

Bravo! Awards can be redeemed for gift cards to more than 350 retail, restaurant, travel and entertainment options. Employees determine which type of Award best suits their needs.

No, Bravo! Awards never expire. In fact, there is a lot of flexibility in the Bravo! Award. Bravo! Awards can be used for multiple gift cards/certificates and can be combined to purchase one larger gift card/certificate.  However, some individual retailer gift cards/certificates may expire. Award recipients can contact InComm InCentives' Customer Service Consultants at Questions_MN@engage.InCommInCentives.com or 800-765-4438, Monday - Friday, 7:00 am - 7:00 pm CST with questions.

The minimum and maximum award values are $25 and $500, respectively, before taxes.

If an approval is requested, Bravo! Awards must be approved by the recipient's manager.

InComm InCentives is a wholly owned subsidiary of InComm InCentives, and creates and implements recognition and incenting programs for companies like Federal Reserve Bank of Cleveland.

Click on the Manager Tutorial PowerPoint for information on the award ordering process.

It's up to you. If you choose to personalize your Bravo! awards, simply add a recipient name, tie the award to a Bank value, customize a message, and your name.

As a company leader, you may nominate an employee for a Bravo! award. When a simple "thank you" does not seem quite enough, Bravo! awards can be given to employees to recognize their outstanding actions that contribute to the success of the Federal Reserve Bank of Cleveland. Listed below are the Bank Value definitions. You will select one of these values when ordering awards for employees.

Bank Value
ACCOUNTABILITY	We own our actions, deliver on our commitments, and actively support our Bank's goals.
EXCELLENCE	We perform our responsibilities with the highest standards of quality to achieve exceptional outcomes.
INCLUSION	We embrace diverse talents and perspectives, support collaboration, and encourage the open exchange of ideas.
INNOVATION	We develop creative strategies and solutions in pursuit of continuous improvement.
INTEGRITY	We are honest, respectful, and ethical in all aspects of our work.
SERVICE	We commit to serve the public and to earn their trust and confidence every day.

On the "Search Recipients" page in the award order process, search for the first person or department you would like to recognize. Check the name(s) you want to include and click on "Add Selected." That will show the team members you have already selected, and lets you go up to the search fields to conduct a new search for other team members. Repeat this until all the employees you want to award are listed. Then continue the usual order process.

With a group order (several awards that all have the same message and value, but have the individual recipients name on the award), all nominations must be approved or denied before any awards are sent out.

During the process of ordering an award, you will be able to select the receiver to which the award will be delivered. The receiver can be the award recipient, the recipient's manager or yourself. The delivery email address is confirmed on the Bravo! website in the award summary before the award is submitted.

Eligible employees must have a valid email address. For assistance regarding missing or invalid email addresses, please contact your Program Administrator.

Yes, but that individual must have ordering rights, and not just redemption rights. If you have questions about who has those rights, please contact your Program Administrator or Account Manager at ProgramSupport_MN@engage.InCommInCentives.com or 800-765-4438.

After you have logged into the Bravo! Award program:

• Access your “My Account” home page by clicking on the link in the top, right-hand corner of your screen
• Select “Add or Edit” under “Share Access”
• Search on a first or last name. Those who can share your access will be listed under “Available Users”.
• Select the employee(s) with whom you want to share your access
• Click on one of the buttons to the right, which will give them access and could copy them on emails, if you wish

After you have logged into the Bravo! Award program:

• Access your “My Account” home page by clicking on the link in the top, right-hand corner of your screen
• Select “Login” under “Log in as Another User”
• Click on the employee name you want to proxy in as
• Their name will appear on the upper right-hand section of your computer screen
• To login as yourself again, click on the “My Account” link in the upper right-hand corner of your screen. Select the “Login” button in the “Login as Another User” section and then click on the “Login as Myself” button.

During the process of ordering an award, you will be able to select the receiver to which the award will be delivered. The receiver can be the award recipient, the recipient's manager, or yourself. The delivery email address is confirmed on the Bravo! program website in the award summary before the award is submitted.

If your award needs to go through the approval process, the approver is sent an email notification about the nomination, and has 7 days to approve/deny the award. If the award hasn't been approved/denied in that timeframe, the approver will receive another email and have another 14 days to respond. If there is no response in those 21 days, an email will be sent to the program administrator to either approve or deny the award.

An employee may not appear in Bravo! because they are not eligible. Employees must have a performance rating of "fully effective", "excellent", or "outstanding" to be eligible for any type of award. For further details, please contact your Program Administrator or the Program Manager, or visit the Customer Service page in these FAQs.

If the recipient's manager rejects the nomination, then you will receive an email notification. You may want to discuss the reason for the rejection with that manager.

• If the orderer has selected Print & Present, they will print off 3 sheets of paper to give to the recipient. Those 3 pages are the award certificate with the recipient's name, award amount, and custom message; a sheet listing the redemption instructions; and instructions on redeeming their award through the mail.
• For Email delivery, the recipient will receive an electronic award with their name, award amount, custom message, and detailed redemption instructions.
• For Paper delivery, the recipient will receive a paper award with their name, award amount, custom message, and detailed redemption instructions. Paper awards are delivered in a signature envelope and can be mailed to the address of your choice.  The default is the Bank's address.

You will receive an email confirming your order a few minutes after the order is submitted. The delivery method for your award (US Mail, FedEx or email) will be based upon the options you selected during the ordering process and when your complete order had gone through the approval process. Orders up to 5,000 awards that are submitted and approved by 2:00 p.m. CST will be shipped the same business day. All other approved orders may not ship until the next business day.

It depends on the delivery option you select for the award and when it is approved. You can select from the following delivery methods:

• Print & Present: you will receive an email within a few hours of approval that you can print and personally present to the recipient.
• Email: the award will be delivered via email within a few hours of approval.
• Paper: the award will be delivered via First Class Mail and will be delivered in 3-5 business days after approval.

You can redeem your Bravo! award through the program URL: https://Engage.InCommInCentives.com/FRBCBravoRedeem. Simply access the redemption site, enter the Award Number and total award value, click on "Enter Award" and then "View Merchant" and go shopping!

The Bravo! award can be redeemed for gift cards to more than 350 retail, restaurant, travel, and entertainment options.

Yes. The recipient has the option to expedite the shipping of the items for an additional fee.

Yes. During the redemption process, you can select where the gift card should be shipped to, and alter the message on the carrier the gift card is attached to.

If you receive an electronic copy of your award, just click on the link in the email to display the certificate. Then click on the "Redeem Your Award" button above the certificate. This will take you to the merchant selection page. If you are given a paper copy of your award, your can access the Redemption Center by entering in the redemption site URL listed on the award: https://Engage.InCommInCentives.com/FRBCBravoRedeem.

From the Redemption Center, select the Redeem button and select the catalogue items that best suit your taste. You may choose multiple merchants to redeem your award.

Yes. The system is designed to allow you to combine awards to accommodate the purchase of more expensive items.

Go to the redemption site (https://Engage.InCommInCentives.com/FRBCBravoRedeem), and click on the "Click here to see the merchant options for award recipients", under the Redeem Your Award section.

Certainly. You can email our Customer Service team with any suggested merchants. Questions_MN@engage.InCommInCentives.com. We can't say we can add all the requested merchants, but we'd be happy to hear your suggestions.

Yes. There is no deadline or timeframe to redeem your award. The Bravo! award never expires.

Yes. A recipient can redeem multiple items from different merchants; however they must use their entire Bravo! award amount at the time of redemption. Recipients cannot use some funds and return to use the remaining funds at a later time. Recipients can however combine Bravo! awards received for redemption.

When on the order site, simply select the choice for "Reports" in the left side of the page, which provides you with various real-time reporting options. An important note: you can only view information regarding awards that you have issued. You are not able to view information on the awards that other orders have issued.

Yes. All reports can be downloaded and viewed in Microsoft Excel.

Managers can view the award status for any employees that report to them. After logging onto the program website, click on "Reports" on the left navigation for full reporting capabilities.

Contact your Program Administrator.

The following information provides you with guidance on funding Bravo!

Bravo is funded by each department's discretionary expense account. Discretionary expense dollars should be budgeted in account 0664145 (Other Personnel – Other) in conjunction with the Bank's budgeting process.

Our analysis has shown that on average the Bank spends approximately $100 ($170 including taxes) per employee annually. Use this guidance when determining your budget.

Yes, all immediate recognition (as defined in HR Policy Subject 315 Recognition Awards Policy) will be treated as taxable income. Additionally, all cash equivalents (gift cards) are taxable income as defined by IRS regulations.

To ensure this information is handled and recorded consistently across the Bank, all such awards must be processed through the Bravo! system.

The value pertaining to an award (plus taxes) will be expensed to the recipient's department budget ("Other Personnel – Other" account [0064145] the month following the award issuance.

Via email at Questions_MN@engage.InCommInCentives.com or by phone at 800-765-4438, Monday through Friday, 7:00 am - 7:00 pm CST.

Awards: During the order process, you will be provided with a confirmation number on the final page. Visit the "Order History" page and enter your confirmation number or contact the Program Administrator and provide the confirmation number. If you have misplaced a confirmation number, run a search on the Order History site, leaving the dates and other boxes empty. All of your orders will be displayed.

Award Redemptions: During the award redemption process, each recipient will be provided with a confirmation number for the redemption. Visit the award redemption website at https://Engage.InCommInCentives.com/FRBCBravoRedeem, and select "click here" at the end of this phrase: "To check the status of a previously entered redemption click here." and then enter the award number and value.

When on the login page, click on the "Forgot Password" link. You will be asked to enter the email address associated with your Bravo! account, and a new password will be sent to you. Your password must:

• be a minimum of 8 characters
• include any 2 of the following:

• an uppercase letter
• a lowercase letter
• a number
• a special character (like: #, @, %, !).

Your Program Administrator or the InComm InCentive Account Manager at ProgramSupport_MN@engage.InCommInCentives.com and 800-765-4438.

As a security measure, you start a "session" when you log in to issue awards to participants. You may stay logged into the session as long as you are actively performing tasks, such as issuing Awards, or looking at reports.

However, if more than 20 minutes of nonactivity occurs, you will automatically be logged out. This is a security measure to protect against unauthorized award issuances from your computer while you are logged in. If your session does expire, you simply have to login again using your user ID and password. Remember, as policy, you should always sign out from your Internet Award Center or close your browser window if you are leaving your computer.

If an employee's "reports to" name is incorrect, a PR280 needs to be completed to change the Supervisor ID field in PeopleSoft. This form can be found on 4Site. Please contact your Program Administrator for additional questions.

We invoke a secure software technology, Secure Sockets Layer (SSL), whenever you enter personal information on Engage.InCommInCentives.com to ensure safe online shopping. The SSL software encrypts your order information to prevent the decoding and misuse of your information by unauthorized individuals.

Some versions of browsers and some firewalls do not permit communication through secure servers. In this case, you will be unable to connect to the server, so you won't have to worry about mistakenly placing an order through an unsecured connection. If you can't get access to the secure server for whatever reason, please call our Customer Service Consultants at 800-765-4438.

InComm InCentives guarantees that email addresses are always kept confidential and never given to a third party.