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The Home Depot® Gift Card FAQs
Am I purchasing the Gift Card through The Home Depot?
You have been directed to The Home Depot’s partner site operated by InComm InCentives. InComm InCentives will take your order and submit the order to The Home Depot for approval. Once the order is approved by The Home Depot, we will send the Gift Card to the designated recipient.
What is The Home Depot Gift Card?
The Home Depot Gift Card is a plastic card with monetary value. It may be used to purchase The Home Depot merchandise online, in stores or by phone.
What forms of payment do you accept for purchase of The Home Depot Gift Card?
Payment for Gift Card orders is determined by The Home Depot and their client. Payment for all orders is facilitated by The Home Depot, not InComm InCentives. When you place your order it will be processed as Invoice through this site. Please contact The Home Depot directly for further information on their options for payment.
When will I be billed for my order?
All payment processing and invoicing will come directly from The Home Depot. Payment is required before the order will be submitted to InComm InCentives for fulfillment.
Can I buy more than one Gift Card in one order?
Orders are restricted to one card per order. The minimum value for an order is $50 and the maximum is $7500. If you request exceeds the maximum you will need to place an additional order(s) for the final requested amount.
Where do you ship Gift Cards?
Gift Cards may be shipped to valid addresses within the 50 states and Puerto Rico, United States Virgin Islands and Guam. We cannot ship Gift Cards to other addresses outside of the U.S. at this time.
What is the shipping time?
The Home Depot will review your order for approval within 2 business days of when the order is submitted. Once your order is approved by The Home Depot, it will be processed and shipped FedEx overnight within 2 business days.
What are the terms and conditions related to the use of a The Home Depot Gift Card?
No Expiration. No Fees. Ever.
Redeem Online or In Store.
Valid toward purchase of merchandise/services at any The Home Depot® store in the U.S. or Canada and online at HomeDepot.com. Gift Card carries no implied warranties and is not a credit/debit card. Not redeemable for cash (unless required by law) and cannot be applied to any credit or loan balance, Tool Rental deposits, or for in-home/phone purchases. Gift Cards will not be cancelled and replaced without proof of purchase. Except as required by law, Gift Cards purchased with cash will not be replaced and any Gift Card may be deactivated or rejected in connection with fraudulent actions. Check your balance at any The Home Depot store or online at www.HomeDepot.com.

© 2010 Homer TLC, Inc. All rights reserved.
Value in U.S. dollars.

Sin Fecha de Vencimiento. Sin cargos. Nunca.
Canjeable en línea o en la tienda.
Válida para compra de mercancía/servicios en cualquier tienda de The Home Depot en Estados Unidos o Canadá y en línea en HomeDepot.com. La tarjeta de regalo no cuenta con garantías implícitas y no es una tarjeta de crédito/débito. No es reembolsable por efectivo (salvo que la ley lo requiera) y no puede aplicarse a ningún crédito o saldo pendiente, depósitos por Alquiler de Herramientas o por compras en casa/ telefónicas. Las tarjetas de regalo no serán canceladas y reemplazadas sin comprobante de compra. Salvo que la ley lo requiera, las tarjetas de regalo compradas con dinero en efectivo no serán reemplazadas y cualquier tarjeta de regalo puede ser desactivada o rechazada en caso de acciones fraudulentas. Consulta tu saldo en cualquier tienda de The Home Depot o en línea.

© 2010, HOMER TLC Inc. Todos los derechos reservados. Valor en dólares estadounidenses.
What if I have additional questions about ordering The Home Depot Gift Cards?
For questions about The Home Depot Gift Card program, please contact The Home Depot Gift Card Department at 1-877-423-3005 or via email at www.Gift_Certificates@HomeDepot.com. If you need assistance placing an order, please call InComm InCentives Monday through Friday, 7:00 a.m. - 7:00 p.m. Central time at 1.866-601-5926. You can also email us at ProgramSupport_MN@engage.InCommInCentives.com. Once you receive your The Home Depot Gift Card, if you should have questions about the card’s balance, difficulty using the card, etc., please contact The Home Depot directly at 1-877-423-3005.
Will you sell my information to other companies?
We are just as concerned about ensuring your safety as you are. We will not trade, rent, or sell your personal information. We will also never share your credit card number, e-mail address, or other personal information without your prior authorization. For more information, please visit our Privacy & Security Statement page.
Who is InComm InCentives?